Widerrufsbelehrung & Widerrufsformular

Cancellation policy & cancellation form

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity:

A.
Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

For contracts for the delivery of goods, the cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.

For contracts for the delivery of data not stored on a physical data carrier, which is produced and provided in digital form (digital content), the cancellation period shall be fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Softwareswifters, email: support@softwareswifters.de ) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, email, or fax). You may use the attached model withdrawal form, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of revocation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

In the case of contracts for the delivery of goods, we may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal expires prematurely in the case of contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

The right of withdrawal expires prematurely for contracts for the delivery of digital content if we have begun to execute the contract after you have expressly agreed that we may begin to execute the contract before the expiry of the withdrawal period and you have confirmed to us that you are aware that by giving your consent you will lose your right of withdrawal when the contract begins to be executed.

General information on returning goods

Please avoid damaging or contaminating the goods. Please return the goods to us in their original packaging, including all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure that you use suitable packaging to adequately protect it from transport damage.
Please do not return the goods to us freight collect.
Please note that the above-mentioned points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.